Shipping & returns Policy

Effective Date: February 16, 2026
Last Updated: February 16, 2026

Thank you for supporting Earlyverse. We want you to feel confident in your purchase. Please review our return and shipping terms below.

RETURNS

1. Return Eligibility

Returns are accepted within 30 days of confirmed delivery.

To qualify for a return, the product must:

  • Be in its original packaging

  • Include all original game pieces, components, inserts, and materials

  • Be in post-production condition, meaning unused and free from damage, wear, or alterations

  • Show no signs of gameplay, excessive handling, or missing components

We reserve the right to refuse returns that do not meet these standards.

2. How to Request a Return

To initiate a return, please email:

team@earlyverseuniverse.com

Include:

  • Your full name

  • Order number

  • Date of purchase

  • Reason for return

Returns sent without prior authorization may not be accepted.

3. Return Shipping & Refunds

  • Customers are responsible for all return shipping costs.

  • Original shipping charges are non-refundable.

  • Refunds are issued only after the returned product has been received and inspected.

  • Refunds apply to the purchase price and applicable taxes only.

If a return does not meet eligibility requirements, it may be sent back to the customer at their expense.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at team@earlyverseuniverse.com with photos of the issue so we can assist you.

SHIPPING

1. United States Orders

For purchases within the United States, orders arrive on average within one (1) month from the date of purchase.

Delivery timeframes are estimates only and are not guaranteed. Processing times, inventory availability, fulfillment schedules, and carrier performance may affect delivery speed.

2. Community Group Purchases

If you purchase through a Community Group Purchase, orders arrive on average within three (3) months from the official group purchase date.

Group purchases involve coordinated production and distribution timelines, which may extend fulfillment timeframes.

3. International Orders

International purchases are available upon request.

To place an international order, please contact:
team@earlyverseuniverse.com

Customers will receive a custom shipping quote based on destination and carrier rates. International customers are responsible for any applicable customs duties, VAT, import taxes, or brokerage fees required by their country.

Earlyverse is not responsible for delays caused by customs processing.

4. Carrier Delays & Force Majeure

Earlyverse is not responsible for shipping delays caused by third-party carriers, customs agencies, natural disasters, supply chain disruptions, labor disputes, government actions, or other events beyond our reasonable control.

5. Final Sale Items

From time to time, certain products may be designated as Final Sale. Final Sale items are not eligible for return or refund. Any such designation will be clearly stated at the time of purchase.

SUSTAINABILITY NOTE

If you decide Earlyverse is not for you, we encourage gifting the game to a friend, school, or community group rather than discarding it. We appreciate your support in keeping games in play and out of landfills.